1. Introduction

Makemybusinesslive.com is dedicated to delivering exceptional web and app development, UI/UX design, and digital marketing services. This Return and Refund Policy details the specific conditions governing refunds for our diverse range of services and digital products. Our objective is to ensure transparency, fairness, and clarity in all transactional engagements, reflecting the unique characteristics inherent to digital offerings and bespoke service delivery. By accessing or utilizing our services and products, you acknowledge and agree to the terms stipulated herein.

2. General Refund Principles

This policy is formulated to provide a clear and equitable framework for refund eligibility, acknowledging the distinct nature of digital products and customized service provision. While we are committed to client satisfaction, all refund requests will be processed strictly in accordance with the specific criteria outlined in the subsequent sections.

3. Specific Service and Product Refund Conditions

3.1. Digital Download Products

Given the immediate and irreversible nature of digital download products, once delivered, they are deemed consumed. Consequently, makemybusinesslive.com does not provide refunds for digital download products following successful delivery. This encompasses, but is not limited to, software, templates, digital assets, and other downloadable content.

3.2. Web and App Development Services

For our comprehensive web and app development services, makemybusinesslive.com guarantees adherence to the agreed-upon scope and specifications outlined in the respective service agreement. In the event that the service is demonstrably not delivered as promised, indicating a clear failure to provide the core functionality or specified features, clients shall be eligible for a 100% refund. This provision is strictly applicable to non-delivery of agreed-upon deliverables.

3.3. UI/UX Design and Content Services

Client satisfaction pertaining to subjective design aesthetics or content preferences, which often involve iterative revisions, falls outside the scope of refund eligibility. Therefore, for UI/UX design and content creation services, refunds will not be issued based on dissatisfaction with design or content choices. Our commitment lies in the technical implementation of design specifications and content provided or approved by the client, recognizing that these elements are inherently adaptable and subject to client-directed modifications throughout the project lifecycle.

3.4. Digital Marketing Services

Digital marketing operates within a highly dynamic and competitive landscape, where outcomes are influenced by a multitude of external variables. For our digital marketing services, a 50% refund may be issued if the services demonstrably fail to meet client satisfaction or achieve less than 50% of the results explicitly promised within the governing service agreement. This partial refund acknowledges the significant effort and resources invested in campaign execution, even when optimal outcomes are not fully realized due to market complexities.

3.5. Products/Services with Explicit 100% Refund Guarantee

From time to time, makemybusinesslive.com may offer select products or services accompanied by an explicit “100% Refund Guarantee.” In such instances, where a product or service is unequivocally advertised or sold with this guarantee, the client shall receive a full refund for that specific offering, strictly in accordance with the terms and conditions stipulated at the point of purchase.

4. Refund Process

To formally initiate a refund request, clients are required to adhere to the following procedure:

1. Submission of Request: Please submit your refund request via email to or through the designated contact form on our official website. The request must clearly articulate the intent to seek a refund.

2. Provision of Essential Information: Your submission must include the relevant order or project reference number, the specific service or product for which the refund is sought, and a comprehensive explanation detailing the basis of your eligibility in accordance with the conditions stipulated in this policy. For web/app development or digital marketing services, concrete examples of non-delivery or failure to meet promised outcomes are required.

3. Evaluation and Verification: Upon receipt, our dedicated team will meticulously review your request, cross-referencing it against the terms of this policy and your executed service agreement. Further communication may be initiated to gather additional information or clarification as deemed necessary for a thorough assessment.

5. Refund Processing Timeframe

Upon approval of a refund request, kindly allow a period of up to thirty (30) calendar days for the refund to be processed and the corresponding funds to be credited to your original method of payment. The precise timeframe for funds to reflect in your account may vary based on the policies and processing schedules of your financial institution or payment provider.

6. Changes to This Return and Refund Policy

Makemybusinesslive.com reserves the unilateral right to amend or update this Return and Refund Policy at any time, without prior notice. All revisions will be promptly published on this page, accompanied by a revised “Effective Date.” Clients are encouraged to periodically review this policy to remain apprised of our current refund practices and any modifications thereto.

7. Contact Information

For inquiries pertaining to this Return and Refund Policy, or to submit a refund request, please utilize the following contact details:

Email: info@makemybusinesslive.com

Phone: +971 54 519 0926